Shipping & Returns

At Cinedisc, we’re passionate about pop culture just like you, and we want every item in your collection to be perfect. We’ve created this comprehensive Shipping & Returns policy to ensure you can shop with confidence, knowing exactly what to expect when ordering from our global collectibles store.

Shipping Information

We ship worldwide, excluding some Asian regions and remote areas. Please see below for our shipping options:

Order Processing: All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your order ships.

Returns & Exchanges Policy

Our Policy At A Glance

• Return Window: 15 days from the date you receive your items
• Condition: Items must be unopened, unused, and in original packaging
• Refund Method: Original payment method (processed within 5-7 business days)

Step-by-Step Return Process

Step 1: Request Authorization

Before sending anything back, please email our customer care team at [email protected] with:

• Your order number
• Product name and reason for return
• Whether you prefer exchange or refund

Step 2: Wait for Instructions

Within 2 business days, we’ll email you a Return Authorization Number and specific shipping instructions. Returns without this authorization cannot be processed.

Step 3: Package and Ship

Please include:

• All original packaging and materials
• The original packing slip or invoice
• Your Return Authorization Number clearly visible on the outside

Step 4: Processing

Once we receive and inspect your return (typically within 5 business days of receipt), we’ll process your exchange or refund.

Return Request Email Template

Copy and paste the template below to request your return authorization:

Refund Information

• Timing: Refunds are processed within 5-7 business days after we receive and approve your return.
• Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
• Please allow additional time for your bank or payment provider to process the refund.
• Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Exchanges

For exchanges:

• We’ll ship your replacement item once we receive and process your return
• If the replacement costs more, we’ll invoice you for the difference
• If it costs less, we’ll refund the difference
• Standard shipping rates apply for replacement shipments

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the damage or incorrect item. We’ll arrange a replacement or refund and provide a prepaid return label if needed.