Hey Collectors,

At Cinedisc, we’re passionate about pop culture just like you, and we want every item in your collection to be perfect. While we take great care in packaging and shipping your collectibles, we understand that sometimes things don’t work out. That’s why we’ve created this straightforward Returns & Exchanges policy to ensure you can shop with confidence.

Our Policy At A Glance

  • Return Window: 15 days from the date you receive your items
  • Condition: Items must be unopened, unused, and in original packaging
  • Non-returnable: Sealed media (Blu-rays, DVDs), opened items, and special orders
  • Refund Method: Original payment method (processed within 5-7 business days)
Please Note: Due to the collectible nature of our products, we cannot accept returns on any sealed media products (Blu-rays, DVDs) or opened items unless they arrive damaged or defective. This policy helps protect the value of collectibles for all enthusiasts.

Step-by-Step Return Process

Step 1: Request Authorization

Before sending anything back, please email our customer care team at [email protected] with:

  • Your order number
  • Product name and reason for return
  • Whether you prefer exchange or refund

Step 2: Wait for Instructions

Within 2 business days, we’ll email you a Return Authorization Number and specific shipping instructions. Returns without this authorization cannot be processed.

Step 3: Package and Ship

Please include:

  • All original packaging and materials
  • The original packing slip or invoice
  • Your Return Authorization Number clearly visible on the outside

Step 4: Processing

Once we receive and inspect your return (typically within 5 business days of receipt), we’ll process your exchange or refund.

Return Request Email Template

Copy and paste the template below to request your return authorization:

Subject: Return Authorization Request – Order #[Your Order Number] Hello Cinedisc Team, I would like to request a return/exchange for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please specify] I would prefer: [Refund / Exchange for (specific product if applicable)] Please send me the Return Authorization Number and shipping instructions. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Refund Information

Timing: Refunds are processed within 5-7 business days after we receive and approve your return.

Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal). Please allow additional time for your bank or payment provider to process the refund.

Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

Exchanges

For exchanges:

  • We’ll ship your replacement item once we receive and process your return
  • If the replacement costs more, we’ll invoice you for the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping rates apply for replacement shipments

Non-Returnable Items

To protect the collectible value for all enthusiasts, we cannot accept returns on:

  • Any sealed media products (Blu-rays, DVDs)
  • Opened items (unless defective/damaged)
  • Special orders or limited edition items marked “final sale”
  • Items not in original condition or packaging

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us immediately at [email protected] with photos of the damage or incorrect item. We’ll arrange a replacement or refund and provide a prepaid return label if needed.

Questions?

Our friendly team of fellow collectors is here to help! Contact us at:

Email: [email protected]
Address: 110 Parkes Road, MELBOURNE, AU 3000

Happy Collecting!
The Cinedisc Team