FAQ

What types of products do you offer?

We specialise in a wide range of entertainment and pop culture collectibles, including Action Figures, Blu-rays (across various genres like Comedy, Documentary, Drama, Horror, and Family), DVDs (Disney, Children’s TV Series, Comedy TV Series, Drama TV Series), Board Games, Plush Toys, Pop Vinyl figures, Cosbaby items, Masks, and more. We’re your one-stop shop for all things film, TV, and pop culture!

Are your Blu-rays and DVDs region-free?

Most of our Blu-rays and DVDs are region-free, but we recommend checking the product description for specific region information. If you’re unsure, feel free to contact us before purchasing.

Do you sell limited edition or exclusive items?

Yes! We often stock limited edition Pop Vinyls and other exclusive collectibles. Keep an eye on our website for new arrivals and special editions.

Where do you ship to?

We ship globally from our Melbourne base! However, due to logistical constraints, we exclude some Asian regions and remote areas. You can check if your location is eligible during checkout.

How long does order processing take?

Our team processes orders within 1-2 business days. This includes quality checks and secure packaging to ensure your collectibles arrive in perfect condition.

Can I track my order?

Absolutely! Once your order is shipped, we’ll send you a tracking number via email so you can monitor its journey to your doorstep.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Is my payment information secure?

Yes! We use secure encryption technology to protect your personal and payment information. Your transactions are safe with us.

What is your return policy?

We want you to be completely happy with your purchase. If anything isn’t right, you have up to 15 days after receipt to initiate a return. Please contact us at [email protected] to start the process.

What if my item arrives damaged?

We take great care in packaging your items securely, but if something does arrive damaged, please contact us immediately with photos of the damage. We’ll work with you to resolve the issue promptly, either through replacement or refund.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders more easily and saves your information for future purchases.

I forgot my password. What should I do?

Click on the “Forgot Password” link on the login page, and we’ll send you instructions to reset your password.